Borrowers Face Issues With New Student Loan Repayment Plan Before Payments Resume

31-year-old Juniper faced issues when applying for new income-driven repayment plan SAVE before student loan payments resumed.

Her loan servicer website showed higher monthly payments than Federal Student Aid site did.

At least 420,000 borrowers have had incorrect SAVE payments calculated by servicers.

Issues seem to primarily affect those enrolling in new SAVE plan.

Department of Education says it's working to fix problems and placed affected borrowers in forbearance in meantime.