Ecommerce CEO replaces 90% of customer service staff with AI chatbot, sparking backlash

Suumit Shah, CEO of ecommerce company Duukan, replaced 90% of his customer support staff with an AI chatbot to cut costs.

Shah believes jobs that involve simply copy-pasting responses will be replaced by AI. However, not all customer service jobs are at risk.

Shah announced the layoffs on Twitter in July, sparking backlash on social media.

The chatbot cut Shah's customer support budget from thousands to only $100 per month.

While AI threatens some jobs, experts like Microsoft's Satya Nadella believe it will create more jobs than it destroys.