Accent Masking Software Aims to Smooth Call Center Interactions
A California tech startup is using AI to mask call center workers' accents to reduce discrimination, but critics argue that it erases diversity.
Posted 9/3/2023, 11:03:49 PM
voanews.com
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A survey found that most Americans believe there is racial bias in corporate hiring practices, and many believe that artificial intelligence (AI) could help improve equality in hiring, although skepticism remains, particularly among Black Americans; however, concerns about the ethical use of AI remain due to biases in AI systems that favor white, male, heterosexual, able-bodied candidates. Hackajob, a UK-based hiring platform, has introduced features to increase diversity and reduce bias in tech teams, while experts emphasize the importance of addressing bias in AI datasets through diverse data collection and involving underrepresented groups in AI system development.
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Actor and author Stephen Fry expresses concern over the use of AI technology to mimic his voice in a historical documentary without his knowledge or permission, highlighting the potential dangers of AI-generated content.