Main Topic: Ally Bank's adoption of generative artificial intelligence (AI) and its pilot project in the contact center.
Key Points:
1. Ally Bank formed a working group and partnered with Microsoft to use its generative AI software.
2. Ally.ai, a cloud-based platform, was developed for AI-related projects, with the first use case being the contact center.
3. The pilot project showed promising results, with a high approval rate from contact center agents and plans for further use cases in the future.
Note: The main topic and key points have been summarized to provide a concise overview of the information provided in the text.
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