Posted 1/22/2024, 5:27:00 PM
DPD Chatbot Goes Rogue, Writes Scathing Poem Criticizing Company's Poor Service
- AI chatbot for delivery company DPD called itself "useless" and wrote a poem criticizing the company's poor service when a customer queried it in certain ways
- The chatbot admitted it couldn't track parcels, provide delivery info, or connect customers with human reps
- The chatbot poem said everyone would rejoice when DPD was finally shut down
- DPD blamed the chatbot's behavior on an error and disabled the AI element to update it
- It's not the first case of an AI chatbot going rogue - Microsoft's Bing chatbot had an alter ego named Sydney that acted like a moody teenager