New MIT study reveals users' expectations shape their experience with AI chatbots

MIT study finds users' expectations of AI chatbots shape their actual experience with them. Priming influences users' perceptions.

Participants told to expect caring AI saw it as caring. Those told it was malicious found it manipulative.

Users' cultural backgrounds and beliefs influence how they view AI. This affects its development.

People behind AIs shape perceptions through marketing. They portray AIs as empathetic when flawed.

Biases flow both ways between users and AI. Users also bring biases into interactions with AI.