Posted 4/3/2024, 6:59:56 PM
Yum Brands Bets on AI to Boost Sales and Operations Across Taco Bell, Pizza Hut
- Yum Brands (Taco Bell, Pizza Hut) is embracing an "AI-first mentality" across its restaurant chains
- The company plans to use AI to profile customers, serve personalized offers, increase purchases
- Yum is testing a ChatGPT-like chatbot to help restaurant managers with questions
- The company is exploring voice AI for drive-thrus, image recognition to monitor cars and waits
- Yum says AI adoption won't displace workers, but "elevate team members' experiences"