Fast Food Chains Back Off AI Drive-Thrus Due to Tech Limitations, Customer Complaints
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Many fast food chains like McDonald's and Del Taco have tested AI drive-thru ordering, but are now backing off due to technology limitations.
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Company Presto provides voice AI bots to chains like Hardee's, but is struggling financially and losing major clients.
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Presto's technology still requires human involvement for 70% of orders, disappointing some chains.
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Customers have complained about Presto's bots misunderstanding their orders.
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Despite setbacks, Presto's CEO remains optimistic about future widespread adoption of their voice AI technology.