AI-Powered Suggestions Could Make Online Discussions More Civil, Study Finds
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Researchers used AI to provide suggestions to improve civility in online discussions about divisive topics. Participants implemented the suggestions two-thirds of the time.
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When suggestions were used, partners reported higher conversation quality and were more open to opposing views.
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The AI didn't alter content, just provided polite phrasing options. More suggestions used meant less divisive conversations.
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Researchers say this scalable solution could improve toxic online culture if implemented broadly.
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Properly used, AI could foster more positive, empathetic online discussions, creating a kinder digital landscape.
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