AI-Powered Suggestions Could Make Online Discussions More Civil, Study Finds

Researchers used AI to provide suggestions to improve civility in online discussions about divisive topics. Participants implemented the suggestions two-thirds of the time.

When suggestions were used, partners reported higher conversation quality and were more open to opposing views.

The AI didn't alter content, just provided polite phrasing options. More suggestions used meant less divisive conversations.

Researchers say this scalable solution could improve toxic online culture if implemented broadly.

Properly used, AI could foster more positive, empathetic online discussions, creating a kinder digital landscape.