Posted 2/13/2024, 10:45:56 AM
Zendesk Acquires Estonian Startup Klaus to Bolster Customer Service Offerings
- Estonian startup Klaus, an AI-powered quality assurance platform for customer service, acquired by Zendesk for undisclosed amount
- Klaus raised $19.3 million in funding from investors like Global Founders Capital and Creandum
- Klaus started by helping customer service agents but expanded into a broader quality assurance platform
- Zendesk made the acquisition to strengthen its workforce engagement management portfolio
- The deal comes amid a wave of M&A in tech sector due to economic downturn and lower valuations