Air Canada Ordered to Pay $812 Over Chatbot’s Bad Bereavement Fare Advice
- Air Canada chatbot gave customer wrong info about bereavement fare discounts
- Customer relied on inaccurate chatbot info and bought full-price tickets
- Tribunal ruled Air Canada liable and owes customer $812 CAD in damages
- Airline argued it's not responsible for chatbot errors
- Tribunal said Air Canada had duty of care to ensure chatbot's accuracy