Air Canada Ordered to Honor Refund Promised by Its AI Chatbot
• Air Canada ordered to pay $483 refund to customer promised by AI chatbot • Chatbot incorrectly told customer bereavement discounts could be claimed post-travel • Air Canada argued chatbot is "separate legal entity", not responsible for its words • Tribunal ruled airline negligent, responsible for all info on its website • First case holding company accountable for AI chatbot's incorrect information