Air Canada Ordered to Pay Customer After AI Chatbot Gives Wrong Refund Info
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Air Canada's AI chatbot wrongly told a customer he could get a refund on a bereavement fare after booking his flight.
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The customer, Jake Moffatt, was denied the refund when he requested it per the chatbot's instructions.
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Moffatt filed a complaint with Canada's Civil Resolution Tribunal.
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The tribunal ruled in Moffatt's favor, saying he had no reason to distrust the chatbot over Air Canada's website.
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Air Canada was ordered to pay Moffatt $812 in damages for the chatbot's bad information.