Posted 2/17/2024, 7:22:00 PM
Air Canada Ordered to Pay for Chatbot's Bad Info on Bereavement Policy
- Air Canada ordered to compensate passenger Jake Moffatt after chatbot provided inaccurate bereavement policy info
- Moffatt sought guidance on bereavement rates from Air Canada's website after grandmother's death
- Chatbot said refund possible within 90 days; this option did not actually exist
- Moffatt booked flight based on bad info, tried unsuccessfully to get refund under policy
- Incident raises reliability concerns around AI-driven customer service bots
interestingengineering.com