Posted 2/13/2024, 11:03:45 PM
Airbnb Bets on AI to Deliver Ultimate Concierge Experience
- Airbnb acquired AI startup GamePlanner to help build an "ultimate concierge" experience powered by AI
- CEO Brian Chesky believes AI represents a major platform shift, similar to the rise of mobile
- Airbnb plans to leverage generative AI to provide a more personalized, adaptive interface
- The goal is to evolve from a single vertical company to a cross-vertical company via AI
- It's unclear if Airbnb can deliver on these ambitions given limitations of current AI systems