Posted 1/11/2024, 9:30:00 AM
Alibaba Rolls Out New AI Tools to Boost Service and Sellers on Taobao, Tmall Amid Rivalry
- Alibaba's Taobao and Tmall launching new AI tools to improve customer service and attract more consumers
- Testing chatbot Dianxiaomi to enhance seller-buyer interactions with better pre- and post-sales service
- Providing quality merchants more visibility on platforms to consumers
- Part of effort to fend off competition from rivals like JD.com and newer platforms
- Announced at first major company event since leadership reshuffle in December