Alibaba Upgrades AI to Boost Seller-Consumer Service Following Management Shakeup
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Alibaba's Taobao and Tmall Group unveiled new AI features to improve seller-consumer interactions, including an updated customer service chatbot, Dianxiaomi.
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The updates are aimed at boosting merchants' service to consumers after a recent leadership reshuffle.
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Dianxiaomi's response accuracy rate has improved to 85% during initial testing.
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TTG vowed to provide "quality merchants" more exposure to consumers on its platform.
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TTG announced a new rating system for online shops focused on consumer service indicators like refund rejection rates.