Amazon Customers Alarmed by Erroneous Emails Falsely Confirming Gift Card Purchases

Amazon customers received suspicious emails falsely confirming gift card purchases they did not make. The emails thanked them for buying Google Play, Mastercard, and Hotels.com gift cards.
Customers were alarmed and confused, thinking their accounts may have been hacked. Many contacted Amazon customer service.
Amazon said it is investigating the cause of the erroneous emails, but assured customers their accounts are safe.
The emails contained warnings about gift card scams, leading some to think they were meant as scam warnings but poorly worded.
A spike in calls to Amazon customer service indicates many customers received the false confirmation emails over the weekend.

cnbc.com

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10/3/2023

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