Amazon ditches Just Walk Out cashier-less tech that never worked well
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Amazon is removing its "Just Walk Out" cashier-less technology from Amazon Fresh grocery stores because it never worked well. It relied on 1,000 human reviewers in India to process transactions.
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The "Just Walk Out" tech used cameras and AI to track what customers took, bill them, and let them leave without checking out. But after 6 years it still required heavy human support.
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Amazon will switch to using shopping carts with built-in scanners and checkout screens. This allows self-checkout without needing store employees to meticulously organize shelves.
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"Just Walk Out" tech was in 20 Amazon Go stores, 40 Amazon Fresh locations, 2 Whole Foods, and some airport/stadium shops. But it never met goals for reducing human reviews.
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Customers liked skipping checkout lines but wanted easier ways to view total cost, find deals, and get receipts. The smart carts address this.