Posted 4/4/2024, 4:17:24 AM
Amazon's Just Walk Out tech not as automated as claimed, relied heavily on over 1,000 Indian workers in 2022
- Amazon's "Just Walk Out" checkout tech relied on 1,000 Indian workers manually reviewing purchases
- Workers verified 700 out of 1,000 Just Walk Out transactions in 2022, despite Amazon touting it as fully AI-driven
- Amazon spokesperson disputed extent of human involvement, said workers primarily trained the AI model
- Amazon plans to phase out Just Walk Out for Dash Carts with more customer features
- Just Walk Out first launched at Amazon Go stores, letting customers enter via their account and leave without checkout