Amazon scales back Just Walk Out cashierless tech, shifts to new system after high human validation rate

Amazon's Just Walk Out technology relied on 1,000 workers in India reviewing purchases and validating transactions. 700 of every 1,000 sales needed human review in 2022.

Amazon wanted only 50 of every 1,000 Just Walk Out sales to require manual validation, hoping to fully automate the technology.

Amazon is now planning to replace Just Walk Out with Dash Carts in Amazon Fresh stores, allowing customers to skip checkouts but still view receipts and discounts.

Just Walk Out first appeared in Amazon Go stores before expanding to 27 Amazon Fresh and some Whole Foods locations.

Startups have created similar "cashierless" technologies that have been piloted at retailers like Aldi and Dollar General.