ArriveCAN App Plagued by Poor Planning and Oversight, Costing Taxpayers Millions: Auditor General Report
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Auditor General report blasts agencies behind ArriveCAN for failing to follow good practices in development and implementation, resulting in poor value for money spent
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Total cost of ArriveCAN estimated at $59.5 million, far higher than original $80,000 estimate, due to poor documentation and controls by CBSA
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Lack of documentation made it impossible to accurately track spending and contracting decisions related to ArriveCAN
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178 versions of app released Apr 2020 - Oct 2022 with little testing documentation; one update wrongly told 10,000 to quarantine
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Report makes recommendations for CBSA and PHAC to properly document interactions and decisions for contracting and procurement