Posted 10/9/2023, 9:02:00 PM
Can AI Learn Empathy? Companies Train Bots to Detect Emotions and Respond with Computer-Generated Compassion
- AI models are being trained to detect emotions and respond with empathy based on conversational data.
- Companies like Teleperformance use bots to analyze customer service calls and score agents on empathy.
- Doctors and therapists use similar tools to suggest caring responses to patients.
- Proponents argue artificial empathy could improve interactions in fields like customer service.
- Critics warn that AI lacks real emotional experiences and cannot truly empathize.
