Posted 4/11/2024, 5:30:06 PM
AI Can Make People Feel Heard, But Bias Reduces Effectiveness: USC Study
- New USC research shows AI responses can make people feel heard, but bias against AI technology reduces its effectiveness
- Study found AI messages made people feel more heard than human-generated messages
- AI was better at detecting emotions than untrained humans
- People felt an "uncanny valley" effect when told a message was from AI, making them feel less heard
- Study suggests AI could provide scalable emotional support for those lacking access, but perception of the technology is important