AI Systems Deny Opportunities Without Recourse, Perpetuating Historical Biases
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Consumers like Rachel and D were denied loans, memberships, and jobs by AI systems without recourse to appeal or speak to a human.
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AI decision-making reflects historical biases, disproportionately impacting communities of color.
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Younger generations lack traditional financial collateral like homes and cars, causing more frequent AI rejections.
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The Consumer Financial Protection Bureau now requires explanations for loan denials but does not mandate appeal processes.
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Applicant tracking systems overlook transferable skills and non-linear careers, rejecting otherwise strong candidates.