AT&T CEO Apologizes for Network Outage, Credits Customers and Details Prevention Efforts
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AT&T CEO John Stankey sent a letter to employees apologizing for the network outage that impacted tens of thousands of customers. He said "we fell short" of providing reliable service.
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The outage on Thursday was caused by an incorrect process used while working to expand AT&T's network, according to initial findings.
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Stankey said AT&T is providing billing credits to most impacted customers and addressing enterprise customer concerns.
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He thanked employees for working to restore service and said outages are an unfortunate reality in the telecom business.
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Stankey said AT&T has already implemented changes to prevent a similar outage going forward as it continues investing billions to grow its network.