Posted 2/26/2024, 11:48:00 AM
AT&T's $5 Credit for 12-Hour Outage Sparks Backlash for Perceived Stinginess
- AT&T offering $5 credit to customers affected by recent 12-hour outage, but many feel it's inadequate compensation
- Credit equals estimated cost of 1 day of service, but outage caused missed work and connections
- Outage became national news story and sparked conspiracy theories about cause
- AT&T brings in $118 billion in annual revenue, so $5 credit made company seem cheap
- Handling of credit seen as botched PR crisis response that poured "gasoline on the event"