Posted 2/26/2024, 5:53:00 AM
AT&T Offers $5 Credit to Thousands After Major Outage Last Week Drew Federal Scrutiny
- AT&T to give $5 bill credits to thousands of customers affected by service outage last week
- Outage on Thursday peaked at over 70,000 affected customers, with earlier waves impacting over 32,000 and 50,000
- AT&T apologized, said outage caused by "application and execution of an incorrect process" during network expansion
- Outage drew investigation from FCC, FBI, and Department of Homeland Security
- $5 credit may take up to 2 bill cycles to apply, won't apply to prepaid, business and Cricket customers