Tipping Trends: Automated Requests on the Rise, But Consumer Attitudes Remain Split
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Automated tip requests have become commonplace, but are often ignored or disliked by consumers.
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Consumers are divided on tipping - some see it as obligatory, others as optional, and attitudes differ by service.
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Tipping frequency has increased modestly since the pandemic, but the rise is slowing.
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When tipping is private, amounts are declining - e.g. for delivery or takeout.
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Companies are trying new ways to nudge people to tip, like reminders about longer wait times.