Posted 3/27/2024, 7:39:00 PM
Walmart Pursues Global AI to Enhance Operations, Customer Experiences
- Businesses are in the "third quarter" of incorporating AI, but still figuring out best uses
- Walmart uses customer data and metrics like Net Promoter Score to build profiles and experiences
- Walmart International CEO wants to apply AI to tasks people don't like doing, such as inventory
- Walmart sees growth potential in Mexico, China, India; each requires different digital approach
- Walmart launched AI chatbot in India; 95% of 2019 China sales were in-store, now 52% are digital