AI Tax Assistants Still No Match for Human Experts
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Chatbots like ChatGPT won't replace human tax experts anytime soon due to limitations with AI accuracy and inability to handle complex, ambiguous tax laws.
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TurboTax and H&R Block launched new "AI assistant" features but they are best for simple queries, not complex tax situations.
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The AI assistants are trained on tax code and company data, not internet information, but still struggle with uncommon tax situations.
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The companies warn AI features are in "beta" and shouldn't be relied on fully. Humans still review returns before filing.
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AI tax assistants will improve over time but for now should only be used for basic help, not to fully file complicated returns. Human tax experts are still needed.