Chatbot Conversations Make Skeptics More Open to Climate Change, Black Lives Matter: Study
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People skeptical of climate change or Black Lives Matter became more supportive after chatting with an AI chatbot, according to a 2024 study.
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Over 3,000 people had conversations with GPT-3 about climate change and Black Lives Matter in late 2021/early 2022.
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Participants less agreeing with scientific consensus or Black Lives Matter were much less satisfied with the chatbot.
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However, these skeptical participants shifted their opinions positively by 6% after the chatbot conversations.
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The study authors conclude conversational AI should aim to increase understanding of different perspectives on contentious topics.