AI Drive-Thru Order Bots Promise Efficiency But Risk Creating More Work
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"AI"-voiced drive-thru bots are being deployed to take orders, but get them wrong 14% of the time
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The bots are pitched to free up workers, but could increase workload if they make lots of mistakes
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Companies may use the bots as leverage over workers and to automate jobs
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The bots have limited intelligence and cannot handle complex human interaction
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Humans have more potential than just flipping burgers, so we should value service workers more