Gaming Heads Alleges Sony Ordered Destruction of Paid PS Merchandise, Angers Some Customers

Gaming Heads claims Sony ordered destruction of licensed PS merchandise it had already received payments for
Merchandise included statues based on The Last of Us Part II, God of War, and Bloodborne
Gaming Heads posted open letter alleging Sony's decision, included Sony rep's contact info
Some customers angry at Gaming Heads for trying to route refunds to Sony instead of handling themselves
Customers say they transacted with Gaming Heads, not Sony, so Gaming Heads should provide refunds

kotaku.com

Relevant topic timeline:

9/27/2023

Sony Orders Gaming Heads to Destroy All Licensed PlayStation Merchandise, Company Claims in Open Letter

Video game statue maker Gaming Heads claims that Sony ordered them to destroy licensed merchandise, including items already paid for by customers, prompting a public apology from Gaming Heads and anger from disappointed customers.

9/30/2023

PlayStation's New Handheld Portal Exceeds Expectations with Strong Japan Pre-Order Sales

Sony's handheld gaming console, PlayStation Portal, has gained significant pre-order sales worldwide, challenging initial doubts and making a statement in the console rivalry, with Japan already selling out of the device.