AI and Automation Reshape Hospitality, Raising Questions About Human vs. Machine Interactions
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AI and automation are reducing jobs in hospitality, while increasing the need for data and tech roles. Schools are using VR and AI to train students.
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AI can improve efficiency, personalize experiences, identify trends, and reduce costs in hospitality. However, human staff are still needed for complex tasks.
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Hotels use AI for things like managing energy use, streamlining hiring, providing customer service, and enhancing the guest experience.
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The author predicts highly advanced AI services will become standard at hotels, like emotionally intelligent chatbots. However, guest consent and transparency around data use is important.
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While robots and AI take over some hospitality tasks, questions remain around whether guests will prefer automated or human interactions. Striking the right balance will be key.