Microsoft bets big on AI tools for business, but questions remain on value and internal growing pains
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Microsoft sees a huge business opportunity in selling AI tools to enterprises, but there are concerns internally about whether the technology is actually creating enough value yet.
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There's optimism that Microsoft can capitalize on customer trust built over decades to steadily improve its AI offerings, rather than relying on "cutting edge but volatile" startups.
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Satya Nadella has rallied nearly the entire company around developing AI tools with OpenAI's models, but that massive focus has bred some resentment among other teams.
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Early internal testing results of tools like Copilot have been mixed so far, working well about "1 out of 10 times" with the rest seen as gimmicky.
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Microsoft provides tech support and infrastructure for OpenAI models but is still investing in other AI startups and expanding its model-as-a-service offerings.