Couple Demands Refund After Uncomfortable 13-Hour Flight Next to Farting Emotional Support Dog
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Couple demand refund after being seated next to dog that was snorting and farting during 13-hour Singapore Airlines flight.
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Dog was an emotional support animal and was taking up legroom of husband. Couple asked to move seats but could only get economy seats.
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Wife claims dog's smell was unbearable and husband was getting dog saliva on his legs. Eventually moved to empty crew seats.
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Airline offered $200 voucher per passenger as compensation. Couple argues this is unacceptable and demands full refund.
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Airline says it apologizes for not notifying couple in advance and will ensure better process going forward.