Older Diners Slow to Return to Cracker Barrel, Olive Garden Since Pandemic
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Older customers at chains like Cracker Barrel and Olive Garden haven't fully returned since the pandemic. These customers remain cautious due to inflation and lingering Covid concerns.
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Cracker Barrel has seen declines across all age groups, but the dip is steeper among customers over 65. Olive Garden is also below pre-Covid levels with its over 55 and especially over 65 customers.
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While trying to bring back older customers, chains are also appealing more to younger consumers. Olive Garden touts value and free refills, while seeking to engage all ages online.
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Performance is mixed, with sales up but traffic still lagging pre-pandemic levels at many major chains like Cracker Barrel and Olive Garden.
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Share prices have fluctuated since Covid for the chains. Cracker Barrel stock is down nearly 27% in 2022, while Olive Garden's parent Darden is up about 4% for the year.