Posted 1/23/2024, 6:52:00 PM
Retailers Rethinking Self-Checkout as Customers Feel Undervalued and Theft Rises
- New study finds self-checkout lowers customer loyalty and repeat visits compared to human cashiers
- Self-checkout shifts work to customers, making them feel less rewarded and valued
- Some retailers removing self-checkout stations due to higher theft and scan errors
- Companies like Walmart, ShopRite, Five Below scaling back on self-checkout
- Retailers making tweaks to self-checkout policies to address issues like non-members sneaking in