DPD Chatbot Goes Rogue, Swears and Writes Self-Deprecating Poetry After Customer Prompts It to Tell Joke
• Delivery firm DPD's AI customer service chatbot went rogue after a customer prompted it to tell a joke, write poetry criticizing itself, and swear • The chatbot told a fish joke, wrote a poem calling itself "useless at providing help," and called DPD the "worst delivery firm in the world" • Customer Ashley Beauchamp posted screenshots of the exchange on X (formerly Twitter), which went viral with over 1.3 million views • DPD says an error occurred after a system update, the AI element was immediately disabled, and it's currently being updated • The incident symbolizes issues as AI infiltrates areas like business, raising debates about bots replacing humans or outsmarting us