Delta Backtracks on Skymiles Changes After Customer Backlash

Delta Airlines CEO says they went too far with recent changes to Skymiles program and will modify it after backlash
Frequent fliers complained about restricted lounge access and status based purely on spending
CEO acknowledges they moved too fast and the changes were too severe
Modifications to Skymiles and Sky Club access coming within weeks to address concerns
Delta heard feedback from angry travelers and promises to make it right

clickondetroit.com

Relevant topic timeline:

9/16/2023

Delta tightens SkyMiles rewards, faces customer backlash

Delta has announced major changes to its SkyMiles elite status program, increasing the requirements for earning status and limiting lounge access for credit card holders, and consumer movements are attempting to reverse these changes, although the airline's financial strength and leverage make it unlikely to change course unless it sees reduced spend on its co-brand card portfolio.

9/28/2023

Delta CEO Backtracks on Controversial SkyMiles Changes After Customer Backlash

Delta Air Lines CEO Ed Bastian has acknowledged that the recent overhaul of the airline's loyalty program, which made it more expensive for travelers to earn elite status and access airport lounges, went too far and will be modified in the next few weeks.

9/29/2023

Delta Cuts MQD Earnings on Many Partner Fares, Devaluing Elite Status for Loyal Fliers

Delta Air Lines is implementing changes to its SkyMiles loyalty program that significantly reduces partner airline earning rates, making it harder for frequent flyers to hit Medallion status, especially for those seeking inexpensive partner fares.