Governments Urged to Responsibly Adopt AI to Enhance Services
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Gen AI presents opportunities for governments to enhance services and streamline operations, but also has risks requiring thoughtful adoption strategies. Leaders can pilot low-risk use cases while preparing to scale.
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Four gen AI archetypes—content synthesis, coding, customer engagement, and content generation—can drive improvements in decision-making, systems innovation, user interactions, and personalization.
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Design implementation plans spanning five areas adoption roadmaps, governance, technology/data, talent, and operations. Assess organizational readiness in each area.
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Set up a cross-functional governance body for oversight, direction, and guardrails addressing risks like inaccuracy, cybersecurity, privacy, and fairness.
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Identify high-value processes for gen AI pilots. Assess dependencies and risks to balance potential benefits with responsible adoption.