DoorDash Rolls Out AI-Powered SafeChat+ to Detect and Prevent Verbal Abuse
-
DoorDash launched a new AI-powered feature called SafeChat+ to detect and prevent verbal abuse and harassment in in-app conversations.
-
If abuse is detected between a customer and Dasher, the Dasher can quickly cancel the order without ratings impact.
-
If a Dasher uses abusive language with a customer, the customer can report the incident to get assistance.
-
SafeChat+ reviews over 1,400 in-app messages per minute across dozens of languages to identify inappropriate communications.
-
In the past year, DoorDash has launched several other new safety features like Real-Time Safety Alerts, SafeDash Check-In, Location Sharing, and more.