Fast Food Chains Install AI Systems to Track Workers' Metrics
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Riley is an AI system installed at over 100 Dairy Queen, KFC and Taco Bell franchises to assess workers' performance and reward those who upsell items or get customers to join loyalty programs.
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The system tracks metrics like how often employees try to upsell menu items, how quickly food is prepared, and how much food is wasted.
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Some experts worry these kinds of AI tools will be used to unfairly judge workers' productivity in contexts where understaffing is the real issue.
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Fast food chains have embraced AI tools to monitor workers' efficiency, like Domino's Pizza Checker AI that scans pizzas to ensure workers added the right toppings.
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The founder of Hoptix, the company behind Riley, says the goal is to use the data to identify training opportunities and coaching for individual employees.