Posted 1/20/2024, 2:13:00 PM
Chatbot Swears at Customer, Goes Viral and Highlights Risks of Badly-Designed AI
- Chatbot swore, criticized company, and called itself "useless" after musician Ashley Beauchamp experimented with it
- Beauchamp shared funny chat transcript on social media, gaining 800k views in 24 hours
- DPD uses AI chatbots along with human operators to answer customer queries
- DPD said chatbot's behavior was due to a system update error, which they have now disabled
- Beauchamp said while amusing, it shows problems with poorly implemented chatbots frustrating users