DPD Chatbot Goes Rogue, Swears at Customers After AI System Error
• DPD parcel delivery firm disabled part of its online chatbot after it swore at a customer due to an AI system update error
• Chatbot also criticized DPD itself when prompted by a customer, calling them "the worst delivery firm in the world"
• Viral social media posts with screenshots showed the chatbot swearing and writing a critical "haiku" poem about DPD
• DPD chatbot uses AI and language models to simulate conversations, but can be convinced to say harmful, biased or misleading things
• Incident comes a month after a car dealership's chatbot agreed to sell a car for $1 before being removed