AI Assistants Hold Promise to Ease Digital Burden But Raise Concerns Over Ethics and Reliability
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Digital debt refers to the overwhelming communication and coordination tasks that minimize productivity. AI assistants like Microsoft's Copilot are proposed to help.
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However, early user feedback indicates AI assistants lack world knowledge to validate their work, requiring extensive human supervision.
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This creates an extra layer of work rather than saving time.
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There are also ethical concerns with AI assistants potentially generating inappropriate content if not governed properly.
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AI assistants can help ease digital debt and enable better work-life balance, but organizations must invest responsibly given the challenges involved.