Duolingo relies more on AI, cuts dozens of writing jobs
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Duolingo has been steadily firing contract writers and translators, replacing them with AI to write and translate language lessons. This affected dozens of language programs.
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Since OpenAI released ChatGPT, companies have been eager to use AI chatbots that can create human-sounding text to replace human writers. This often affects lower-paid, entry-level jobs.
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Duolingo told workers originally they wouldn't be replaced by AI, but started using it in early 2023 to write lesson content. Multiple waves of layoffs of contractors followed.
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Duolingo's CEO said it will use AI to improve business, unveiled AI features in 2023, and by June was using AI to create sentences for lessons.
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Contractors report the AI-generated content has more errors, but believe if the tech keeps improving their jobs could be cut too, not just contractors' jobs.