Pandemic Pressures Worsen the Customer Service Crisis

Customers have higher service expectations since the pandemic, putting more pressure on frontline workers
Labor shortages mean businesses are understaffed, leading to declines in service quality that frustrate customers
Customers are demanding more personal and emotional interactions, but AI implementations fall short
Inflation and higher costs have increased customer anxiety, making them more likely to lash out
Acting out worsens staff burnout and retention issues, further exacerbating poor customer service