FCC to Investigate Potential Downsides and Benefits of AI-Powered Robocalls

FCC aims to investigate potential risks of AI-enhanced robocalls as the technology could empower scammers.

FCC acknowledges AI could also benefit communications networks and customers, like improving customer service interactions.

FCC wants to understand how AI technologies fit into Telephone Consumer Protection Act responsibilities.

FCC will look at if/when future AI technologies fall under TCPA rules.

FCC inquiry will examine impacts on regulatory frameworks, need for authenticating AI content, and next steps.